DOG GROOMING

 

VICTORIA LOCKDOWN UPDATE

WELFARE GROOMING

 

The lockdown in Victoria is ongoing and we are unable to offer general grooming services. Only mobile groomers are able to offer general pet grooming (outdoor only).

However, we are able to offer welfare grooms under the new lockdown rules where a failure to provide these services would create an animal welfare issue for the pet and no other options for resolving that welfare issue are available. Welfare Grooming is to take place at an Authorised Provider (pet stores are authorised providers) and you must live within 10km of our store.

 

The RSPCA Victoria and the Australian Veterinary Association have provided the following guidelines for when welfare grooming is necessary:

1. Any dogs that have severe matting around the eyes, ears, sanitary areas or paws or matts that limit mobility.

2. Any dogs with a coat that requires regular grooming to keep the dog healthy and happy before their coat is causing physical pain, including curly coat breeds (e.g. poodles) or combination coat breeds (e.g. maltese, king charles cavaliers).

 

Due to demand we are not currently taking new customers. Existing customers can message us by replying to their previous appointment reminders.

 

 

We're pleased to offer boutique dog grooming services at The Pet Project.

We have a small grooming room, taking only 1 or 2 dogs at a time. We never keep dogs in cages or use drying cabinets to ensure the grooming experience is as relaxing as possible.

Nail Clipping

We don't take advanced bookings for nail clipping. Please call us on 03 9041 6775 to see if we have availability for nail clipping service on that day and you'll be advised of a time to attend. We're unable to take walk in nail clipping.

Booking Terms

If you're unable to attend your appointment, you must advise us at least 24 hours beforehand. Any last minute cancellations, changes or no-shows will strictly incur a $25 fee, regardless of the circumstances or reason of appointment cancellation or change, even in circumstances of an unexpected event that causes the last minute change, the $25 fee will also apply if cancelled or changed with less than 24 hours notice. This is not a penalty, but to cover the cost of our staff's time and loss of appointment for the day.

Drop Off & Pick Up

As we are a one-on-one grooming salon, we try to minimize the numbers of dogs we keep in our salon to achieve a cage-free environment so that your fur babies will enjoy their experience and be more relaxed while they are with us. For this to happen, we require all owners to be punctual in dropping off their dogs and owners are required to pick up their dog as soon as we send up the notification message when your dogs are ready for pick up. A $20 pet minding fee applies if the dog is not picked up within 60 minutes of the message being sent and $20 for every hour, or part hour after that.

Call us on 03 9041 6775 or visit us in store for an appointment.

**Please note our price list has been updated effective 1 September 2021 for all dogs in all sizes. The price increase is due to increased overheads and staff costs and we have been absorbing the rapidly increased costs in the past years and it is no longer sustainable for the business if the increase is not taking place especially the time needed for the large dogs. Hence we stopped accepting new large dogs since years ago.

Please be aware that a dog can be priced in between the two different sizes. There has also been a major increment for Large and X Large dogs ($50+ increase).

**All grooming services will include a wash, we do not offer a trimming service without a wash onsite.

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