Refund policy

Any item can returned within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

With all returns and refunds, each issue will be taken on case by case and the outcome is ultimately at The Pet Project's discretion. When placing orders on our store, please order your items carefully and feel free to contact us for advice prior to making a purchase.

If you have any questions that aren’t answered below, we want to make sure you bark up as it’s important to us to follow up any issues with our treats.

We encourage you to get in touch with us if you have any questions or complaints.

If purchased at thepetprojectau.com make sure you know your order number. If you purchased at one of our stockists, we recommend getting in touch with them first.

Send us some photos of your treats — we need these to assess and confirm any issues with your products.

On the rare occasion you have received the incorrect item please contact us with your order number. We will take each occasion case by case and will determine what to do with the goods you have received.

Please contact us and we will take each occasion case by case and will determine what to do with the goods you have received.

As all of our treats are single protein and 100% natural, every treat will have its own unique colour and shape.

We use the best locally sourced proteins, but if you have any concerns, please contact us and send us some photos of your treats. We can assess these and confirm any issues with your products.

Shipping costs are the responsibility of the customer and are non-refundable.

If you have any other questions that aren't answered above, please contact us or chat to us using our online chat function.