**We are currently accepting new customers (small dogs only) on a waiting list basis. Please contact the store if you would like to be added to the list. If an existing customer leaves we will contact those on the waiting list**
We're pleased to offer boutique dog grooming services at The Pet Project.
We have a small grooming room, taking only 1 or 2 dogs at a time. We never keep dogs in cages or use drying cabinets to ensure the grooming experience is as relaxing as possible.
**We no longer offer nail clipping service just by itself, nail clipping service is offered only together with the grooming services below: Wash & Dry etc. **
If you're unable to attend your appointment, you must advise us at least 24 hours beforehand. Any last minute cancellations, changes or no-shows will strictly incur a $35 fee, regardless of the circumstances or reason of appointment cancellation or change, even in circumstances of an unexpected event that causes the last minute change, the $35 fee will also apply if cancelled or changed with less than 24 hours notice. This is not a penalty, but to cover the cost of our staff's time and loss of appointment for the day.
Drop Off & Pick Up
As we are a one-on-one grooming salon, we try to minimize the numbers of dogs we keep in our salon to achieve a cage-free environment so that your fur babies will enjoy their experience and be more relaxed while they are with us. For this to happen, we require all owners to be punctual in dropping off their dogs and owners are required to pick up their dog as soon as we send up the notification message when your dogs are ready for pick up. A $25 pet minding fee applies if the dog is not picked up within 60 minutes of the message being sent and $25 for every hour, or part hour after that.
Call us on 03 9041 6775 or visit us in store for an appointment.